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23 - 26 October 2017 | Grimaldi Forum, Monaco

FAQ

 

1 - What's included in the Exhibitor Registration?

Click here to see what is included in the Exhibitor Registration

Please contact Alexandra HACKEL or Maud SCHEFFER for Exhibitor Registration.

 

2 - How do I register a Subsidiary Company?

Once logged in to ‘MySportel’, click “New Registration”, then “Subsidiary” under the Exhibitor category.

 

3 - What's included in the Visitors Registration?

Click here to see what is included in the Visitor Registration

Please contact Alexandra HACKEL or Maud SCHEFFER for Visitor Registration.

 

4 - How do I register?

If this is your first time attending a SPORTEL Convention:
You will NOT yet have a MySPORTEL account. You can create one by entering your email and password under "Is this your first SPORTEL?"

If you are already participated at a SPORTEL event:
Enter your login details if you are the administrator. Please contact either Alexandra HACKEL or Maud SCHEFFER to see if you have a MySPORTEL account. We will notidy you who is in charge of your companies' MySPORTEL account.

For International Federations:
Please contact Alexandra HACKEL or Maud SCHEFFER to obtain your dedicated access code.

The Administrator:
You can have multiple admins for your company’s ‘My Sportel’ account. The Administrator will be able to login with their email and password to make any changes on the contract. One principal admin must be selected. All admin will receive automated emails when any changes are made to the contract.

 

5 - How many contracts can I have on my MySPORTEL account?

The administrator can have all different company location contracts on one MySportel account. This is useful for companies registering multiple offices. Click “New Registration” to create a new contract or click home to see all registration contracts.

 

6 - Why can't I edit my contract?

The administrator can’t edit a contract while it is being processed through our administration department. Once the administrator has received an “Information” email from Maud SCHEFFER or Alexandra HACKEL . The Admininstrator will be able to edit the contract. If you have any questions or concerns about pending contracts please contact us.

 

7 - How can I make a substitution?

  1. Login to the administrator's MySPORTEL account;
  2. Click “edit registration” for the desired contract.
  3. Click next to step 2: Participants.
  4. Uncheck the box the participant that is no longer attending.
  5. Select one of your previously registered participants or create a new participant and click ‘Register this participant’.
  6. Below fill in the details and create a new participant, then click “Register this participant”.
  7. Continue to payment and click “Pay online” to finalize the contract.

Substitutions are free of charge until Tuesday September 12th 2017. After this date a 250€ (VAT not included) fee will apply to all substitutions.

 

8 - Can I register onsite?

Onsite registration will take place at the Registration Desk in the Grimaldi Forum as of Sunday 22th October 2017.

Participants registering onsite will be invoiced the same rate as pre-registered participants. However, we strongly encourage you to pre-register to enjoy the following SPORTEL Services:

  • Your company info printed in the Official Guide, which is distributed to all participants.
  • Access to the Networking Tool one month prior to the Convention to contact and organize your meetings in advance with Exhibitors and Visitors.
  • Benefit from special rates for your accommodation in Monaco.
 

9 - What are the policies for cancellation, substitutions and refunds?

Please note that all refunds will be made after the event is over!!

Stand:

Before July 14th 2017: 70% refund of the total stand amount. After July 13th 2017: there is no refund.

Participant:

September 12th 2017: 50% of the Participants' fee will be refunded.
After September 12th 2017: there will be no refunds on registrations or cancellation.

Substitution:

Substitutions are permitted only between company employees based in the same country/office.
Every substitution received after September 12th 2017, will be charged 250€.

*To find out more please see our Terms & Conditions.

 

10 - Badge

Voucher:

You will receive an email containing a QR code if you have completed all the registration including payment and photo. You will need to print or have the email available on your phone to be scanned at the event in order to fast track and pick up your badge. Please note a current business card is also necessary in order to receive your badge. If this is a issue please contact us so that we can find a solution in advance.

Non-Voucher:

Please bring a current business card and ID to the badge pick up desk where a hostess will assist you in completing the registration (i.e. photo, payment) and print your badge.

 

11 - Accommodation Reservations

You can reserve a hotel room once you have completed your registration for SPORTELMonaco 2017. Login to your MySPORTEL and click on "MyHotel". Create an account and begin your hotel reservation(s).
Each year you must create a new account. This account is separate from your MySPORTEL account, therefore your MySPORTEL login details will not work.

 

12 - Transportation

Please visit the transportation page by clicking here.

 

13 - What is the Networking Tool?

The official "SPORTEL Networking Tool" is the online database and communication platform for all delegates. Via the Networking Tool you may search companies and delegates, contact them and set up your meetings.

The Networking Tool is also accessible via the official SPORTELApp.

SPORTEL offers you full accessibility one month before, during and one month after the conventions.

 

14 - Where I can find the participants list?

Once logged in to the Networking Tool, at the bottom of the page there is a menu bar, click on the tab "DOWNLOADS". on the left hand side of the bar menu you will find "DOWNLOADS". A drop down menu of our available downloads such as the participant list, floor plan, and more are available in PDF and Excel. Please contact us if you are experiencing any problems with opening these files.

 

15 - Where can I find the floor plan?

You can find the floor plan through your networking tool profile under "DOWNLOADS".

 

16 - Advertising with SPORTEL?

SPORTEL conventions are "media" shows - VISIBILITY IS KEY! To find out what advertisement or marketing opportunities SPORTEL offers before and during the conventions please contact your personal sales agent.

 

17 - Is free WiFi provided in the exhibition hall?

There is free WIFI access in the Grimaldi Forum for participants to view and send their emails ONLY.

Free WIFI is provided throughout the exhibition for low bandwidth purposes only, such as email, tweets or simple web browsing. Not suitable to VPN access.

You will find your login and password on the back of your badge.

 

18 - What are the dates and opening hours of the event?

The dates:
From Monday 23 to Thursday 26 October 2017

Convention Opening Hours:

  • Sunday: 9:00am - 6:00pm (Badge pick-up only)
  • Monday: 8:30am - 6:30pm
  • Tuesday: 8:30am - 6:30pm
  • Wednesday: 8:30am - 6:30pm
  • Thursday: 8:30am - 2:00pm

MONACO MEDIAX / SPORTEL 2017 - Legal information - Credits
SPORTEL is a MONACO MEDIAX event that also holds IMAGINA Dental , WIMA NFC USA , Monte-Carlo Television Festival and Le Monaco Media Forum


Principality of Monaco