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FAQ

TOPICS

 


 

1.1 - What's included in the Exhibitor Registration?

Click here to see what is included in the Exhibitor Registration

Please contact Samantha BRYDE for Exhibitor Registration.

 

1.2 - How do I register a Subsidiary Company?

Start your registration. Under the caregory Exhibitor click Subsidiary.

 

1.3 - What's included in the Visitors Registration?

Click here to see what is included in the Visitor Registration

Please contact Arnaud BERTRAND for Visitor Registration.

 

1.4 - How do I register?

If this is your first time attending a SPORTEL Convention:
You will NOT yet have a MySPORTEL account. You can create one by entering your email and password under "Is this your first SPORTEL?"

If you are already participated at a SPORTEL event:
Enter your login details if you are the administrator. Please contact either Samantha BRYDE or Arnaud BERTRAND to see if you have a MySPORTEL account. We will notidy you who is in charge of your companies' MySPORTEL account.

For International Federations:
Please contact Arnaud BERTRAND to obtain your dedicated access code.
The Administrator of your SPORTEL registration(s) will be the only person in charge of your company's registration for SPORTELMonaco 2016. The administrator can be both a participant / administrator or only the administrator. They are able to access all SPORTEL Services including Online Registrations, Hotel Reservations, Technical Manual and more. He or she will receive all automated emails from SPORTEL regarding the participants' registration(s).

 

1.5 - How many contracts can I have on my MySPORTEL account?

The administrator can have all different company location contracts on on MySPORTEL account. This is useful for companies registering multiple offices. Click MySPORTEL to create a new contract or click "home" to see all registration contracts.

 

1.6 - Why can't I edit my contract?

The administration can't edit a contract while it is being processed through our administration department. Once the administration has received an "Information" email from Samantha BRYDE or Arnaud BERTRAND he or she will be able to modify the contract. If you have any questions or concerns about pending contracts please contact us.

 

1.7 - How can I make a substitution?

  1. Login to the administrator's MySPORTEL account;
  2. Click next to step Participants;
  3. Uncheck the box participant for the participant that is not longer attending;
  4. Below fill in the details and create a new participant, then lick "Register this participant"
  5. Continue to payment and click "Pay online" to finalize the contract

Substitutions are free of charge until Tuesday September 13, 2016. After this date a 250€ (VAT not included) fee will apply to all substitutions.

 

1.8 - Can I register onsite?

Onsite registration will take place at the Registration Desk in the Grimaldi Forum as of Sunday 23th October 2016.

Participants registering onsite will be invoiced the same rate as pre-registered participants. However, we strongly encourage you to pre-register to enjoy the following SPORTEL Services:

  • Your company info printed in the Official Guide, which is distributed to all participants.
  • Access to the Networking Tool one month prior to the Convention to contact and organize your meetings in advance with Exhibitors and Visitors.
  • Benefit from special rates for your accommodation in Monaco.
 

1.9 - What are the policies for cancellation, substitutions and refunds?

Please note that all refunds will be made after the event is over!!

Stand:

Before September 13, 2016: 70% refund of the total stand amount. After September 13, 2016: there is no refund.

Participant:

September 13, 2016: 50% of the Participants' fee will be refunded.
After September 13, 2016: there will be no refunds on registrations or cancellation.

Substitution:

Substitutions are permitted only between company employees based in the same country/office.
Every substitution received after September 13, 2016, will be charged 250€.

*To find out more please see our Terms & Conditions.

 

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2.1 - Badge

Voucher:

You will receive an email containing a QR code if you have completed all the registration including payment and photo. You will need to print or have the email available on your phone to be scanned at the event in order to fast track and pick up your badge. Please note a current business card is also necessary in order to receive your badge. If this is a issue please contact us so that we can find a solution in advance.

Non-Voucher:

Please bring a current business card and ID to the badge pick up desk where a hostess will assist you in completing the registration (i.e. photo, payment) and print your badge.

 

2.2 - Accommodation Reservations

You can reserve a hotel room only once you have completed your registration. Login to your MySPORTEL and click on "MyHotel". Create an account and begin your hotel reservation(s).
Each year you must create a new account. This account is separate from your MySPORTEL account, therefore your MySPORTEL login details will not work.

 

2.3 - Transportation

Please visit the transportation page by clicking here.

 

2.4 - What is the Networking Tool?

The official "SPORTEL Networking Tool" is the online database and communication platform for all delegates. Via the Networking Tool you may search companies and delegates, contact them and set up your meetings.

The Networking Tool is also accessible via the official SPORTELApp.

SPORTEL offers you full accessibility one month before, during and one month after the conventions.

 

2.5 - Where I can find the participants list?

Once logged in to the Networking Tool, at the bottom of the page there is a menu bar, click on the tab "DOWNLOADS". on the left hand side of the bar menu you will find "DOWNLOADS". A drop down menu of our available downloads such as the participant list, floor plan, and more are available in PDF and Excel. Please contact us if you are experiencing any problems with opening these files.

 

2.6 - Where can I find the floor plan?

You can find the floor plan through your networking tool profile under "DOWNLOADS".

 

2.7 - Advertising with SPORTEL?

SPORTEL conventions are "media" shows - VISIBILITY IS KEY! To find out what advertisement or marketing opportunities SPORTEL offers before and during the conventions please contact your personal sales agent.

 

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3.1 - Is free WiFi provided in the exhibition hall?

There is free WiFi access in the Grimaldi Forum for participants to view and send their emails ONLY.

 

3.2 - What are the dates and opening hours of the event?

The dates:
From Monday 24 to Thursday 27 October 2016

Convention Opening Hours:

  • Sunday: 9:00am - 6:00pm (Badge pick-up only)
  • Monday: 8:30am - 6:30pm
  • Tuesday: 8:30am - 6:30pm
  • Wednesday: 8:30am - 6:30pm
  • Thursday: 8:30am - 2:00pm

 

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4.1 - When can I access the exhibition halls for the daily set-up?

Monday October 24, 2016 from 7:30am to 8:30am
Tuesday 25, Wednesday 26, and Thursday October 27, 2016 from 8:00am to 8:30am

 

4.2 - When and where do I get set-up / dismantling badges?

STAND BUILDERS ONLY: From Friday October 21, 2016 2:00pm to Sunday October 23, 2016 8:00pm, at the registration desk, Grimaldi Forum, level -1

EXHIBITORS: Sunday October 23, 2016 from 8:00am to 8:00pm, at the registration desk, Grimaldi Forum, level -1.

These badged give access to the exhibition floor ONLY during build-up and dismantling.

 

4.3 - What is the exhibition build-up schedule?

Friday October 21, 2016 - scheduled from 2:00pm to 8:00pm according to organizer's instructions
Stand builders/decorators ONLY

Saturday October 22, 2016 - scheduled from 8:00am to 8:00pm according to organizer's instructions
Stand builders/decorators ONLY

Sunday October 23, 2016 - scheduled from 8:00am to 8:00pm
Exhibitors & Stand builders/decorators

 

4.4 - When is the exhibition dismantling?

Thursday October 27, 2016 from 2:00pm to 10:00pm

 

4.5 - Can I leave my stand before the end of the exhibition?

Stands must not be dismantled or equipment removed from any stand before 2:00pm on Thursday October 27, 2016.
Packing is authorized ONLY from 12:00pm on that day.

IMPORTANT - Exhibitors who do not strictly adhere to this regulation will forfeit their stand location for the following year.

 

4.6 - Can courier service companies deliver / pick up my shipment on my stand?

No, courier service companies cannot access the exhibition halls. Shipments sent through courier service companies will be delivered to the Grimaldi Forum delivery dock, level -4. Exhibitors will have to collect their boxes themselves from the delivery dock, level -4.
Return shipments must be picked up by courier service companies from the delivery dock (level -4) maximum 48 hours after the end of the event.
Alternatively, exhibitors can contact our official supplier Monte-Carlo Express Worldwide to have their boxes delivered / picked up at their stand.

 

4.7 - How can I forward my boxes to the Grimaldi Forum?

You must use the services of our official forwarder OMM. View full instructions on the Official forwarder page of MyStand manual.

IMPORTANT NOTE - MONACO MEDIAX and the Grimaldi Forum will not be held responsible for material not shipped through our official forwarder OMM

 

4.8 - Will I get a refund for order cancellations?

No refund or credit will be applied to order cancellations received on or after Monday October 17, 2016.

 

4.9 - Does SPORTEL provide technical assistance for my personal equipment?

No. Only equipment ordered through MyStand catalogue will benefit from onsite technical assistance.

 

4.10 - What is the voltage in Monaco?

The power supply in Monaco is 220V

 

4.11 - Can I swap the equipment included in the stand rental for other items?

The equipment included in your stand rental is NOT exchangeable. You may order additional equipment from MyStand catalogue.

 

4.12 - Do I get a refund if I don't keep the equipment included in the stand?

No refund or credit will be applied for the equipment or furniture not taken from the equipped stand.

 

4.13 - Is carpet included in the stand rental? Which colour?

There is recyclable blue carpet (ref. bleu marine 227) covering the stand floor.
It is forbidden to remove this carpet. Stand builders must place their flooring on top of the existing carpet.
Stand builders must remove their flooring (wood, carpet) after the show. Stand builders / exhibitors will be charged for any damage they may cause to the floors.

 

4.14 - Is dedicated Internet connection included in the stand rental?

No dedicated Internet connection is included in the stand rental. Order from MyStand catalog, page "Internet access".

 

4.15 - Is there a storage area?

The Grimaldi Forum does not offer any premises for the storage of empty crates and packaging during the exhibition. They must therefore be immediately removed during installation and, if necessary, brought back during dismantling.
This service can be arranged with our official forwarder OMM.

 

4.16 - What about stand cleaning?

MONACO MEDIAX provides cleaning services prior to the opening of the event, following the dismantling and departure, as well as daily cleaning of the stands (vacuum cleaning, dust, waist removal...), aisles and common areas in the exhibition halls.

 

4.17 - How can I assure the security of my stand?

The Grimaldi Forum surveillance staff guarantees 24-hour security of the venue, seven days a week. Exhibitors can order individual security staff for stands at the quoted rates in MyStand catalog, page "staff".

 

4.18 - What insurance should I get for my stand?

The exhibitors must arrange with their insurance company, their own insurance policy covering civil third-party liability towards the Grimaldi Forum, and for all the goods belonging to them or which they have been entrusted with.
This insurance contract must include a waiver of any recourse against the Grimaldi Forum and its insurers or MONACO MEDIAX and its insurers.

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MONACO MEDIAX / SPORTEL 2017 - Legal information - Credits
SPORTEL is a MONACO MEDIAX event that also holds IMAGINA Dental , WIMA NFC USA , Monte-Carlo Television Festival and Le Monaco Media Forum


Principality of Monaco